Amazon Customer Support Specialist – Cork

Job Title: Amazon Customer Support Specialist

Location: Cork, Ireland

Company: Amazon

Job Type: Full-time

About Us:

Amazon is one of the world’s largest and most innovative technology companies, known for its commitment to customer service excellence and its relentless pursuit of customer satisfaction. As part of the Amazon team, you’ll have the opportunity to work in a dynamic and fast-paced environment, collaborating with talented individuals from around the globe to deliver exceptional customer experiences.

Job Description:

We are currently seeking a dedicated and customer-focused individual to join our Customer Support team in Cork, Ireland, as a Customer Support Specialist. In this role, you will be responsible for providing timely and effective support to Amazon customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries and provide assistance via phone, email, and chat in a timely and professional manner.
• Identify customer needs and proactively provide solutions to resolve issues and address concerns.
• Navigate and utilize various internal systems and tools to access and update customer account information, process orders, and troubleshoot technical issues.
• Collaborate with cross-functional teams, including logistics, technical support, and product teams, to resolve customer issues and escalate complex cases as needed.
• Maintain accurate and detailed records of customer interactions and follow up as necessary to ensure customer satisfaction.
• Stay up-to-date on Amazon products, services, and policies to provide accurate information and support to customers.

Requirements:

• Excellent communication skills, both written and verbal, with a strong command of the English language.
• Previous customer service experience in a fast-paced environment, preferably in a contact center or retail setting.
• Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.
• Comfortable using computer systems and software applications, with the ability to navigate multiple screens and applications simultaneously.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, based on business needs.
• A positive attitude, strong work ethic, and a passion for delivering exceptional customer service.

Benefits:

• Competitive salary and comprehensive benefits package, including health insurance, retirement savings plan, and employee discounts.
• Opportunities for career growth and advancement within Amazon, with access to ongoing training and development programs.
• A dynamic and inclusive work environment, with opportunities to collaborate with colleagues from diverse backgrounds and cultures.
• On-site amenities, including a cafeteria, fitness center, and recreational facilities, to support employee well-being and work-life balance.

How to Apply:

If you’re passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you! To apply for the Amazon Customer Support Specialist position in Cork, Ireland, please visit our careers website and submit your resume along with a cover letter outlining why you are the ideal candidate for the role. We look forward to welcoming you to the Amazon team!